Help Center

All of my designs come with EPS, PNG, SVG and DXF formats.

While many of my customers use Cricut or Silhouette cutting machines, I have found that people buy our files for a very very wide variety of machines and software.

I can’t pretend that I would know every software/machine that my files are compatible with, so I offer a test file. Download and test out this file to see how it turns out on your machine.

You can also check your machine instructions and/or manufacturer’s website for compatibility.

And third, you can be like me and just google something like “Are SVG files compatible with ___(your software/machine___” and see what you find

When you have a confirmed purchase, you will receive an email with a download link. You will also be able to download the files directly from your account here on the site.

I give you a week (7 days) from your purchase to download the file and you have 5 attempts to download it. But really if you have problems beyond the first couple, let me know so I can help you out :)

Well, yes and no. Yes in that if you want to customize an existing design to add a word or two, yes. No in that if you want me to design something completely from scratch as according to your vision, I’m not that awesome :) Customizing an existing design starts at $7.50 and goes up depending on the complexity and how much I’m modifying.

I’m always open to suggestions for new quotes and designs, though, and while if you approach me with an idea I will usually roll with it in my own style but I always am willing to talk about it and see if we can figure it out.

Also - this goes without saying but please don’t send me photos of someone else’s work and ask me to duplicate it. Not going there. Same goes for trademarked characters like Disney stuff, etc. That’s a big fat nope on that.

The files come zipped together along with basic instructions, the license, and a shameless advertisement for my VIP email list. Simply unzip the file, and then load the files into your software.

In Silhouette, you can use the DXF or SVG (if you have Designer Edition and I HIGHLY recommend it). In Cricut Design Space, you can import the SVG or DXF.

Nope!

Phones and tablets don’t have the ability to deal with zip files - you’ll want to download them to your desktop computer only.

Please don’t try - it will use up your downloads and then you won’t be able to get your files and it will be sadfaces all around.

Heck yes, absolutely! I encourage it, actually!

You will receive a commercial license with all the gory details when you purchase, but in a nutshell here’s what it includes:

You can sell items made with my designs as long as your (entire) business is bringing in less than $250k/year gross, and they have to be physical products. You can’t re-sell my designs, give them away, or use them as a part of another digital product for sale.

AND if you do plan on selling, I highly recommend signing up for my VIP email list because I love to talk about business and businessy things there.

Nope! Please don’t do that. I work very hard to keep my designs priced affordably and it’s not cool for anyone to just give away my work.

If you want a specific design but you don’t have a cutter yourself and plan on having someone else do the work, just have that person buy the file and then they can make your product with it, easy peasy :)

(but really… you need your own machine anyway, right???)

No, unfortunately because of the nature of a digital item (you can’t exactly return it!) I can’t offer any refunds.

If you are having problems, though, please do not hesitate to let me know and I would love to help you out.

Just try and do a quick Google search first in case your problem is a common one

A gallery is something I’d LOVE to have but for now, I have blog posts with my own projects, and I have plenty of people posting photos on my Facebook Group and occasionally on the Facebook Page.

DO I EVER! Pretty much all the time!

Here’s how I do it: If you subscribe to the VIP email list, you get a freebie. And then I send out another freebie at the beginning of each month.

Also, if you’re a member of the Facebook group(You know you wanna!) I also periodically post files there for free for a few weeks before they get added to the shop.

So in other words, join the FB group and the email list and you’ll be all set

First, make sure you have extracted the files from the zip file, since Studio cannot load the zip file itself.

BUT - the main thing that causes this is that Studio will not open the SVG file unless you have upgraded to Designer Edition. If you look at the top of the program, it should say whether you have Silhouette Studio or Silhouette Studio Designer Edition.

If you already upgraded and are still getting the error, check the top anyway. Sometimes Studio will randomly “downgrade” software (it’s happened to me twice) and so it may be that it bumped you back to regular Studio and you’ll need to re-enter your key (which you can find in your Silhouette America account).

Nope! You can cut them as-is!

For some reason, Studio automatically loads SVG files with the default set to “no cut” so your cut lines are not turned on. Select the design and go to cut settings, and turn on the cuts.

Yes you bet! The DXF file will load just fine into Studio.

I generally recommend upgrading, though, if you plan on buying a lot of designs. DXF files can be hard to work with, because when they load, each and every path is separate and pieces can get lost (like the insides of letters like O, P, B, etc and other small elements).

In Studio, this is pretty simple - if you’ve bought a grouped file, just click on the group and right click and select “ungroup.”

You can then move the parts you don’t plan on using off the cutting area (or just delete them but make sure you save it with a new name if you do that!).

Well… I would if I could!

But Silhouette America owns the rights to the .studio and .studio3 file type and their rules are that they can’t be sold, so I don’t.

First, unzip the files. Then load up Design Space, start a new project, and click “upload” on the left side. Then click “upload image” , “browse” and then select your design and click “Choose.”

When you see the picture on the screen, hit “save” and then you will see it in your recently uploaded images.  Now, click on your image and select “insert images” at the bottom.

Now the new design is on your working space and you're all set!

Well - I hate to say it, but I know from discussing with my customers that Design Space can be temperamental. This has happened to me - I select the file to import and it tries to load for a second but then goes back to the "browse" screen.

Try closing your browser and restarting Design Space. If that doesn’t work, take a screenshot of what you see and contact me for help :)

I actually wrote a really neat tutorial on how to do this - click here to read the post.